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An Introductory Overview of ITIL V3 Book
This is a small pocket book providing an executive level overview of the new ITIL V3 and its five lifecycle phases. Book has some 50 pages and reminds me of a similar IT Service Management book from 2001. This older one was about Support/Delivery in V2 and was very, very useful, since it was possible back then to put a complete detailed quick reference the core ITSM in cca 70 pages.Read More
from£3.92 | RRP: * Excludes Voucher Code Discount Also available Used from £3.29
- 0955124581
- 9780955124587
- Alison Cartlidge, Ashley Hanna, Colin Rudd, Ivor Macfarlane, John Windebank, Stuart Rance
- IT Service Management Forum Limited
- Paperback (Book)
- 56
- 1st
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