How to Measure Customer Satisfaction Book + PRICE WATCH * Amazon pricing is not included in price watch

How to Measure Customer Satisfaction Book

Written by three leading practitioners this is a practical guide to running an effective customer satisfaction measurement programme. The book also covers ways of gaining understanding and ownership of the CSM programme throughout the organisation.Read More

from£N/A | RRP: £25.00
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  • Blackwell

    Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer...

  • Pickabook

    Nigel Hill, John Brierley, Rob MacDougall

  • 056608595X
  • 9780566085956
  • Nigel Hill, John Brierley, Rob MacDougall
  • 29 December 2003
  • Gower Publishing Ltd
  • Paperback (Book)
  • 151
  • 2nd
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