The Shared Service Architect's Toolbox: 40 Tools, Techniques and Template for Building Trust and Shared Vision in Public Sector Shared Services Book

Why do shared services take so long, stall or fail? Shared services and collaborations in the public sector are a key option for addressing the diminishing funding from central government. However, even apparently straight forward voluntary projects between public sector organisations can take 18 months to several years from inception to delivery. This book is written for all public sector managers who are being asked to lead on inter-organisational shared services and want to overcome the problems that slow down shared service success. The academic research, case studies, government reports and practitioner experience distilled into this book agree the undeniable truth that a lack of strong trust and clear shared vision between partnering organisations will cause shared service project to stall or fail, no matter how much money is available, or how good the project team and IT systems on offer may be The 40 tools in this toolbox are based on many years of field work, an 18 month academic study at Canterbury Christ Church Business School, 10 shared service workshops and the evidence from almost 100 documents referred to in the knowledge bank of this book. The 40 tools, each described clearly in its own four page layout, are designed so that you what you read in the morning you could be applying in the afternoon.Read More