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The Customer Service Pocketbook (The Pocketbook) Book
This text deals with all aspects of customer service. It covers why good service matters, turning complaints into opportunities, listening to customers, effective communication, and more. It includes self-assesments, exercises and quizzes.Read More
from£N/A | RRP: * Excludes Voucher Code Discount Also available Used from £N/A
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Pickabook
Tony Newby, Sean McManus, Phil Hailstone (Illus)
- 1903776007
- 9781903776001
- Sean McManus
- 1 March 2002
- Management Pocketbooks
- Paperback (Book)
- 112
- 2nd Revised edition
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