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The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center (CMP Books) Book
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. 'The Call Center Handbook' is a complete guide to starting, running and improving This book covers the gamut from buying the right equipment and software to monitoring agents, measuring their productivity, enhancing customer relationships and running an innovative and efficient center. It includes use of fax-on-demand, interactive voice response, email and Web sites.Read More
from£35.08 | RRP: * Excludes Voucher Code Discount Also available Used from £24.12
- 1578200709
- 9781578200702
- Keith Dawson
- 1 April 2001
- R & D
- Paperback (Book)
- 382
- 4th Revised edition
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