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Raving Fans: A Revolutionary Approach to Customer Service CD
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.Read More
from£12.39 | RRP: * Excludes Voucher Code Discount Also available Used from £17.25
- 0739309536
- 9780739309537
- Ken Blanchard, Sheldon Bowles, Kenneth Blanchard
- 1 January 2004
- Random House Audio
- Audio CD (CD)
- Abridged
- Abridged, Audiobook
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