Raving Fans: A Revolutionary Approach to Customer Service CD + PRICE WATCH * Amazon pricing is not included in price watch

Raving Fans: A Revolutionary Approach to Customer Service CD

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.Read More

from£12.39 | RRP: £11.96
* Excludes Voucher Code Discount Also available Used from £17.25
  • 0739309536
  • 9780739309537
  • Ken Blanchard, Sheldon Bowles, Kenneth Blanchard
  • 1 January 2004
  • Random House Audio
  • Audio CD (CD)
  • Abridged
  • Abridged, Audiobook
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