Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value Book + PRICE WATCH * Amazon pricing is not included in price watch

Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value Book

U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. The Loyalty Effect reveals the secrets of successful companies which base their business strategies on loyal relationships. Reichheld lays out the principles that connect value creation, loyalty, growth, and profits, and shows how great companies have used these principles to build loyal customers, loyal employees, and loyal owners.Read More

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  • 0875844480
  • 9780875844480
  • Frederick F. Reichheld, Thomas Teal
  • 1 February 1996
  • Harvard Business School Press
  • Hardcover (Book)
  • 323
  • 1st Edition.
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