IT Service Management based on ITIL V3: A Pocket Guide (English Version) (ITSM Library) Book

The leading standards within the Service Management Community explained! This really popular pocket guide is a quick, portable reference tool designed for managers, to...Read More

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  • Product Description

    Previously known as: IT Service Management based on ITIL V3 - A Pocket Guide.

    This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade.

    Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the ITIL V3 functions and processes in a separate section as well.

    Introduction to the Service Lifecycle

    Lifecycle Phase: Service Strategy

    Lifecycle Phase: Service Design

    Lifecycle Phase: Service Transition

    Lifecycle Phase: Service Operation

    Lifecycle Phase: Continual Service Improvement

    Designed for managers to give an overall picture of the ITIL V3 upgrade.

    Other languages available: Dutch,German,French,Italian,Japanese,Spanish

  • 9087531028
  • 9789087531027
  • Jan Van Bon
  • 1 January 2008
  • VAN HAREN PUBLISHING
  • Paperback (Book)
  • 150
  • 1

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