Foundations of IT Service Management Based on ITIL V3 Book + PRICE WATCH * Amazon pricing is not included in price watch

Foundations of IT Service Management Based on ITIL V3 Book

The industry classic guide on the topic of ITIL. This looks at Best Practices described in the ITIL V3 upgrade. Focusing on the Lifecycle approach, this covers Service...Read More

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  • Product Description

    Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

    This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.

    The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.

  • 9087530579
  • 9789087530570
  • Jan Van Bon
  • 19 November 2007
  • VAN HAREN PUBLISHING
  • Paperback (Book)
  • 350
  • New
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