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Customer Service and Support: Implementing Effective Strategies (FT) Book
This book argues that a customer support strategy must embrace the whole company if it is to be effective. It examines those pitfalls which can impede customer service and support goals and considers differences in business culture and their implications. It is illustrated with international cases.Read More
from£49.93 | RRP: * Excludes Voucher Code Discount Also available Used from £6.24
- 0273032739
- 9780273032731
- Colin Armistead, Graham Clark
- 29 April 1992
- Financial Times Prentice Hall
- Hardcover (Book)
- 256
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Museum Trip
£11.26
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