Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care) Book + PRICE WATCH * Amazon pricing is not included in price watch

Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care) Book

Today's consumers are sophisticated, well informed and have high expectations of the services they want to receive.They want greater choice, speed of service, convenience and will not be sold to or manipulated. Companies that do not face up to...Read More

from£26.93 | RRP: £19.95
* Excludes Voucher Code Discount Also available Used from £3.27
  • 0749450665
  • 9780749450663
  • Sarah Cook
  • 3 January 2008
  • Kogan Page
  • Paperback (Book)
  • 256
  • 5th edition
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