Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior Book

Filled with invaluable tips, tools, and powerful self-assessments, Crucial Confrontations provides readers with the hands-on skills they need to resolve the touchiest issues. The authors of the New York Times bestseller Crucial Conversations...Read More

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  • Foyles

    Shows you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. This...

  • Pickabook

    Kerry Patterson, Joseph Grenny, Ron McMillan

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