Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager) |
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 | Written in the now familiar 'One Minute Manager' parable style this book is a quick and easy read. It contains some good thought provoking commentary on the subject of customer service. As with other Blanchard titles this is a good book to use to spread the word in your organisation as it is compact and concise enough for anyone to read easily and quickly.
I use a lot of stories when training people as it helps the key messages to be absorbed easily - as is the case with this book.
Simon Hazeldine Author of 'Bare Knuckle Customer Service', 'Bare Knuckle Selling' and 'Bare Knuckle Negotiating'. read more.
Written by Kenneth H. Blanchard and Sheldon Bowles.
Published 15 June 1998.
Published by HarperCollins Business.
rrp £6.99.
160 pages Paperback.
ISBN: 0006530699
ISBN-13: 9780006530695 | |
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